Cancellation and Refund Policy

01 Overview

Because our readings are personalized and largely digital, this policy sets out clear rules for cancelling an order, rescheduling a session, and requesting a refund. Please read it before booking. By purchasing a service, you agree to the terms described here.

02 The nature of our Services

Our written readings and reports are prepared individually for you, using your personal birth details and questions. Once preparation of a reading has begun, significant work has already been carried out specifically for you. This affects when a refund can be offered, as explained below.

03 Cancelling before work begins

You may request to cancel a written reading or report at any time before we begin preparing it. If you contact us before work has started, you are eligible for a full refund of the amount paid for that service. We recommend reaching out as soon as possible after ordering if you wish to cancel.

04 After work has begun or been delivered

Once we have begun preparing your reading, a full refund may no longer be available, as the work is already personalized to you. Where preparation is only partly complete, we may offer a partial refund at our discretion. Once a completed written reading or report has been delivered to you, it is generally non-refundable, since the personalized work has been fulfilled.

05 Live consultations

For live online consultations, the following applies:

• You may reschedule a consultation at no charge if you contact us at least twenty-four (24) hours before the scheduled start time.
• Cancellations made at least twenty-four (24) hours in advance are eligible for a full refund or a free reschedule.
• Cancellations made less than twenty-four (24) hours before the session, or a missed session without notice, may be treated as used and may not be refundable.

We understand that genuine emergencies happen, and we will always try to be reasonable and fair in such cases.

06 Monthly and recurring services

For monthly services such as our Monthly Astrology Forecast, you may cancel future renewals at any time. Cancelling stops upcoming charges, but it does not refund a period that has already begun or a forecast that has already been prepared and delivered for the current period.

07 How to request a cancellation or refund

To request a cancellation, reschedule, or refund, contact the practice using the details at the end of this policy. Please include your name, your order details, and a brief note about your request. This helps us respond quickly and accurately.

08 Processing refunds

Approved refunds are returned to the original payment method used for the order. Once a refund is issued, it may take several business days to appear on your statement, depending on your bank or card provider. We will confirm when a refund has been processed on our side.

09 Fairness and goodwill

If you are genuinely unhappy with your experience, we would like to hear from you. While completed personalized readings are generally non-refundable, we consider each situation individually and in good faith, and we may offer a revision, a follow-up, or another reasonable resolution where appropriate.

10 Circumstances that are not refundable

Refunds are not offered where a reading has been completed and delivered as described, where dissatisfaction relates only to the reflective and non-guaranteed nature of astrology, or where inaccurate birth details you provided affected the reading. Please review our Astrology and Spiritual Guidance Disclaimer for more on what a reading can and cannot offer.