Privacy Policy

01 Introduction

This Privacy Policy describes how Lunar Oracle ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, request a reading, or otherwise interact with our Services. We take your privacy seriously, and we have written this policy in plain language so you can understand it easily.

By using our Services you agree to the collection and use of information as described here. If you do not agree, please do not use the Services.

02 Information we collect

We only collect the information we need to provide meaningful, personalized readings and to run the practice responsibly. Depending on how you interact with us, this may include:

Information you give us

• Contact details, such as your name, email address, and phone or messenger handle.
• Birth details, such as your date of birth, time of birth, and place of birth, which are essential for astrological calculations.
• The questions, topics, or context you choose to share so we can prepare your reading.
• Messages you send us through our contact or booking forms.

Information collected automatically

• Basic technical data such as browser type, device, and general location, gathered through standard website analytics and cookies.
• How you navigate our site, which helps us improve it.

Payment information

When you make a purchase, payment is handled by a secure third-party payment processor. We do not store your full card number on our own systems; we receive only limited confirmation details needed to fulfil and record your order.

03 How we use your information

We use the information we collect to:

• Calculate and prepare your personalized readings and reports.
• Communicate with you about your order, delivery, and any follow-up questions.
• Process payments and keep accurate records of transactions.
• Respond to your enquiries and provide support.
• Improve our website, Services, and the clarity of our readings.
• Meet our legal, tax, and accounting obligations.

We treat your birth details and the personal questions you share as sensitive, and we use them only to deliver the reading you requested.

04 How we share information

We do not sell your personal information, and we do not share it for third-party advertising. We share information only where necessary to run the practice, including with:

• Trusted service providers who help us operate, such as our website host, payment processor, and email or scheduling tools, and only to the extent needed to perform their function.
• Professional advisors, such as accountants, where required.
• Authorities, where we are legally required to disclose information or to protect our rights and safety.

Any provider we work with is expected to safeguard your information and to use it only for the purposes we permit.

05 Cookies and analytics

Our website uses cookies and similar technologies to help the site function, remember basic preferences, and understand how visitors use it. You can control or disable cookies through your browser settings, though some features of the site may not work as intended if you do.

06 Data retention

We keep your information only for as long as needed to provide the Services, maintain accurate business and tax records, and comply with our legal obligations. When information is no longer required, we take reasonable steps to delete or anonymize it.

07 How we protect your information

We use reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. While no method of transmission or storage is completely secure, we work to safeguard the personal and sensitive details you entrust to us.

08 Your rights and choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request that we delete your information, subject to our legal obligations.
• Object to or restrict certain uses of your information.
• Withdraw consent where our use relies on it.

To exercise any of these rights, contact us using the details at the end of this policy. We will respond within a reasonable time and in line with applicable law.

09 Children's privacy

Our Services are intended for adults aged eighteen and over. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will take appropriate steps to remove it.

10 International visitors

We are based in the United States, and your information may be processed there. If you access our Services from outside the United States, you understand that your information may be transferred to and handled in a country with different data protection rules than your own.

11 Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Significant changes will be reflected here, and continued use of the Services after an update means you accept the revised policy.